Title
Uncovering hidden process assets: A case study
Date Issued
01 December 2016
Access level
metadata only access
Resource Type
journal article
Author(s)
Sánchez-Segura M.
Medina-Dominguez F.
Publisher(s)
Springer New York LLC
Abstract
The information technology (IT) industry is not making the best possible use of its intangible process assets. The proposed process assets classification is grounded on the experience existing in the intellectual capital field. IT companies can use this classification to better identify and classify their process assets, thereby gaining an overview of the elements on which their processes depend and incrementing their intellectual capital. Two IT companies participated in a case study in which company chief executive and chief operations officers used the proposed classification, which they considered very useful, to identify a set of important process assets not previously taken into account.
Start page
1041
End page
1049
Volume
18
Issue
6
Language
English
OCDE Knowledge area
Otras ingenierías y tecnologías Ciencias de la información
Scopus EID
2-s2.0-84954515199
Source
Information Systems Frontiers
ISSN of the container
13873326
Sponsor(s)
We would like to thank Professor Linda Argote of the Tepper School of Business at Carnegie Mellon University for the guidance and valuable comments she has provided in the course of this research. This research has been partially funded by the Spanish Ministry of Science and Technology, project no. TIN2011-27244.
Sources of information: Directorio de Producción Científica Scopus