Nowadays, institutions of higher education need to be informed about the opinion of their students about the services offered. They depend on this information to make strategic decisions. To accomplish this, many choose to hire consulting services companies that have traditional survey or focus group to obtain the required information; however, the bias that there is on this type of study, means that in some cases strategic decisions are not entirely reliable. Discussions of people in the Web 2.0 are a relevant source of information for this kind of organization due to the large amount of data that is posted every day. A case in point are the discussion forums, which made it possible for people to share their views freely on a specific topic. This is achieved thanks to comments made in publications; from which useful information can be extracted for use in other purposes. This paper will provide a prototype to exploit the information contained within the comments made in discussion forums. These sources of knowledge are often not processed for any purpose, however the proposed prototype allow us to extract relevant data from this reliable source to use as a knowledge base for a institution of higher education.