Extreme infrastructure collapse poses unique challenges to emergency communications. This was the case in Puerto Rico in 2017 after hurricanes Irma and Maria. In this study, we first examined telecommunications carriers representatives' views of the adequateness of emergency communications policies. Their views were contrasted with the perspectives of a selection of telecommunications experts and regulators. Secondly, we conducted a policy analysis to assess the FCC, the Telecommunications Bureau of Puerto Rico, and telecommunications companies' emergency communications processes and outcomes. An electronic questionnaire and in-depth interviews with telecommunications companies' representatives, and secondary data analysis were used. The analysis revealed that most participants didn't consider favorably emergency communications polices at the federal level. Similarly, most considered state level policies as not adequate. The policy analysis points to ineffective federal and state emergency communications policies due to the impact of external factors and the lack of coordination of the state government electrical power provider and private telecommunications companies. The results also revealed that between 2017 and 2019 policymaking and the application of policy tools in regard to emergency communications were largely reactive and relying on a vigorous state level intervention in the telecommunications industry, as opposed to primarily regulating it. The analysis includes policy recommendations for emergency communications.