Title
Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
Date Issued
01 January 2019
Access level
metadata only access
Resource Type
conference paper
Author(s)
Publisher(s)
Springer Verlag
Abstract
In the current market, small- and medium-sized companies (SMEs) face losses due to poor process control. The core activities of information technology (IT) outsourcing service companies are to provide outsourcing services related to technology and information control, which is why it is crucial to work with standardized, efficient processes, to not affect the main process and resources involved. In this document, a case study of an SME is evaluated, related to a deficient billing process, which is not able to fulfill all of its orders. To solve the problem, we propose an IT outsourcing service model, based on the management of processes, knowledge, and change. After the model was validated, it was evidenced that it allowed the integration and finalization of the services provided by the company, increasing the monthly income by 80%.
Start page
311
End page
321
Volume
965
Language
English
OCDE Knowledge area
Negocios, Administración
Sistemas de automatización, Sistemas de control
Subjects
Scopus EID
2-s2.0-85067676648
Source
Advances in Intelligent Systems and Computing
Resource of which it is part
Advances in Intelligent Systems and Computing
ISSN of the container
21945357
ISBN of the container
978-303020453-2
Conference
AHFE International Conference on Human Factors in Artificial Intelligence and Social Computing, the AHFE International Conference on Human Factors, Software, Service and Systems Engineering, and the AHFE International Conference of Human Factors in Energy, 2019
Sources of information:
Directorio de Producción Científica
Scopus