Title
Perception of medical communication skills during the clinical interview in a Peruvian teaching hospital: validation and application of an assessment tool
Other title
[PercepciĂ³n de la competencia comunicativa mĂ©dica durante la entrevista clĂnica en un hospital docente peruano: validaciĂ³n y aplicaciĂ³n de un instrumento evaluativo]
Date Issued
18 October 2019
Access level
open access
Resource Type
journal article
Author(s)
Publisher(s)
Medwave Estudios Ltda
Abstract
Objective: To determine the perception of patients regarding physicians communication skills at the outpatient clinic of a teaching hospital in Lima-Peru, using the Communication Assessment Tool (CAT). Methods: The study population was the group of patients treated in the outpatient clinics of the Cayetano Heredia Hospital. The CAT questionnaire contains 15 questions, and a version validated for Spanish was used. The perception of communication skills was defined as the sum of the scores of all the items, over the number of items, defined as: poor (1), fair (2), good (3), very good, (4), and excellent (5). Results: The percentage of patients who rated communication skills as "poor" (average CAT Score) was 6.8%, "fair" 27.2%, "good" 23.9%, "very good" 30.1 and "excellent" 12.1%. Statistically significant differences were found when comparing the age ranges and among the different levels of education. The group of patients between 18 and 29 years old gave higher scores in the instrument (range 2.2 to 4.87, p = 0.001). Furthermore, when the educational level of the respondent was high, the participants tended to rate physicians with higher scores (range 3.67 to 4.73, p = 0.001). Conclusion: We found that 66.2% of patients had a positive perception of the physicians communication skills; only 12.1% rated it as "excellent," a value well below what is reported in the literature. Those who gave the best rating were younger patients with the highest level of education.
Start page
e7705
Volume
19
Issue
9
Language
Spanish
OCDE Knowledge area
ComunicaciĂ³n, Medios de comunicaciĂ³n
Ciencias del cuidado de la salud y servicios (administraciĂ³n de hospitales, financiamiento)
Ciencias del cuidado de la salud y servicios (administraciĂ³n de hospitales, financiamiento)
Subjects
Scopus EID
2-s2.0-85074361757
PubMed ID
Source
Medwave
ISSN of the container
07176384
Sources of information:
Directorio de ProducciĂ³n CientĂfica
Scopus