The engagement of environmental non-governmental groups in collaborative communication efforts and decision-making about climate change remains a significant challenge. In Latin America, the website Intercambio Climático was set up to attempt to play a breakthrough role in the region's discussion of climate change. This case study focuses on the development, accomplishments, and challenges of this unique online communication initiative among non-governmental organizations working in climate change issues in Latin America with a US-based partner, as a vehicle to achieve their goals. We used secondary data and in-depth interviews to examine this platform's role in disseminating information and influencing decision-making. The results suggest that generally the participants perceive the website positively, but there are also problematic aspects of the collaboration that are not fully recognized by the members, which prevents a more functional and effective communication strategy.