Title
The ISO 9001 and TQM in companies in Latin American: Peru
Other title
La ISO 9001 y TQM en las empresas latinoamericanas: Perú
Date Issued
01 January 2014
Access level
open access
Resource Type
journal article
Publisher(s)
Georgetown University and Universia
Abstract
This article provides a study of the impact of having an Quality Management System based on ISO 9001 in Peruvian companies on the basis of nine factors that measure the success of implementing Total Quality Management (TQM). 212 companies were analyzed with the objective of establishing a comparison between companies certified by ISO 9001 and those that are not. It also proposes that the methodology used for this study may be replicated in other Latin American countries.
Start page
67
End page
89
Volume
8
Issue
1
Language
Spanish
OCDE Knowledge area
Ciencias sociales
Economía, Negocios
Scopus EID
2-s2.0-84900000366
Source
Journal Globalization, Competitiveness and Governability
ISSN of the container
19887116
Sources of information:
Directorio de Producción Científica
Scopus