Title
Neural Deep Learning Model to Characterize the Brand Perception in Insurance Corporate Advertising: Brand Attributes to Create Travel Insurance Products Based on Sentiments
Date Issued
01 January 2021
Access level
metadata only access
Resource Type
conference paper
Author(s)
Henao A.
Panesso C.
Patiño A.
Carvalho J.V.
Universidad EIA
Publisher(s)
Springer Science and Business Media Deutschland GmbH
Abstract
The evaluation of brand perception through corporate advertising is currently a challenge for companies since the effectiveness of traditional marketing methodologies depends on the ability of human interpretation, which can lead to un-objective perceptions. This paper proposes a methodology to characterize the brand perception for insurance companies based on a neuro-scientific methodology which uses a series of electroencephalographic signals (EEG – Emotive Epoc R) that gather the brain activity of a set of people (from 18 to 25 years) subjected corporate advertising. For analysis of brand perception or brand attributes, the methodology incorporates a Stacked Deep Learning model which has a Softmax function to classify the EEG signal according to four basic emotions. The internal layers of neurons that make up the model were configured using an auto-encoder learning strategy. The methodology reached accuracy indices close to 90% against the classification of EEG signals in four categories or basic emotions. These results allowed to characterize the brand attributes, establishing the general methodology to create novel travel insurance products for an insurance company based on emotions and taking as reference a scale of affinity according to the perceptions that an individual recognized in a set of corporate guidelines selected for this study.
Start page
434
End page
447
Volume
209
Language
English
OCDE Knowledge area
Negocios, Administración Neurociencias Educación general (incluye capacitación, pedadogía)
Scopus EID
2-s2.0-85097188027
Source
Smart Innovation, Systems and Technologies
Resource of which it is part
Smart Innovation, Systems and Technologies
ISSN of the container
21903018
ISBN of the container
978-981334259-0
Conference
nternational Conference on Tourism, Technology and Systems, ICOTTS 2020
Sources of information: Directorio de Producción Científica Scopus