Increased productivity of potatoes can improve the livelihood of smallholder potato farmers in Kenya, Uganda and Ethiopia and is required to meet the growing demand. This paper investigates the opportunities for potato system improvement that could result in improved productivity. Through a diagnosis of the potato systems in the three countries on the basis of surveys and stakeholder workshops, seed potato quality management, bacterial wilt control, late blight control and soil fertility management were identified as key technical intervention topics. For effective problem solving in these areas, the functioning of the potato innovation system requires improvement to better deliver the functions of potato marketing as well as knowledge development and information exchange. With use of a 'system failure framework' the shortcomings of the potato innovation system are identified and discussed and options for improvement are suggested. © 2009 EAPR.