Title
Improving patient-centered care: Agenda-setting in occupational medicine
Date Issued
01 May 2013
Access level
metadata only access
Resource Type
journal article
Author(s)
Mayo Clinic
Abstract
Objective: To improve patient satisfaction with care at an occupational medicine clinic by promoting agenda-setting before the visit. Methods: We distributed agenda-setting form to 77 randomly selected patients attending an occupational health clinic and used another randomly selected sample of 36 patients as control group. Patients completed a survey regarding the acceptability of this procedure and whether they felt clinicians addressed their important concerns. Results: Most patients found the formhelpful (73%) and wanted it offered in future visits (74%). There was no statistically significant difference in terms of the proportion of patients expressing greatest satisfaction by answering, "strongly agree" (intervention [86%], control [97%]; odds ratio, 0.17; 95% confidence interval, 0.02 to 1.38; P = 0.06). Conclusion: Agenda-setting can improve patient experience before occupational visits but does not improve postvisit satisfaction. Copyright © 2013 by American College of Occupational and Environmental Medicine.
Start page
479
End page
482
Volume
55
Issue
5
Language
English
OCDE Knowledge area
Salud ocupacional
Scopus EID
2-s2.0-84879136883
PubMed ID
Source
Journal of Occupational and Environmental Medicine
ISSN of the container
10762752
Sources of information:
Directorio de Producción Científica
Scopus