Title
Improving patient-centered care: Agenda-setting in occupational medicine
Date Issued
01 May 2013
Access level
metadata only access
Resource Type
journal article
Author(s)
Kuhle C.
Truitt F.
Steffen M.
Undavalli C.
Wang Z.
Murad M.
Mayo Clinic
Abstract
Objective: To improve patient satisfaction with care at an occupational medicine clinic by promoting agenda-setting before the visit. Methods: We distributed agenda-setting form to 77 randomly selected patients attending an occupational health clinic and used another randomly selected sample of 36 patients as control group. Patients completed a survey regarding the acceptability of this procedure and whether they felt clinicians addressed their important concerns. Results: Most patients found the formhelpful (73%) and wanted it offered in future visits (74%). There was no statistically significant difference in terms of the proportion of patients expressing greatest satisfaction by answering, "strongly agree" (intervention [86%], control [97%]; odds ratio, 0.17; 95% confidence interval, 0.02 to 1.38; P = 0.06). Conclusion: Agenda-setting can improve patient experience before occupational visits but does not improve postvisit satisfaction. Copyright © 2013 by American College of Occupational and Environmental Medicine.
Start page
479
End page
482
Volume
55
Issue
5
Language
English
OCDE Knowledge area
Salud ocupacional
Scopus EID
2-s2.0-84879136883
PubMed ID
Source
Journal of Occupational and Environmental Medicine
ISSN of the container
10762752
Sources of information: Directorio de Producción Científica Scopus