Title
The Assessor's Dilemma: Improving Bug Repair via Empirical Game Theory
Date Issued
01 October 2021
Access level
open access
Resource Type
research article
Author(s)
Sarro F.
Harman M.
Barr E.T.
Publisher(s)
Institute of Electrical and Electronics Engineers Inc.
Abstract
Priority inflation occurs when a Quality-Assurance (QA) engineer or a project manager requesting a feature inflates the priority of their task so that developers deliver the fix or the new functionality more quickly. We survey developers and show that priority inflation occurs and misallocates developer time. We are the first to apply empirical game-theoretic analysis (EGTA) to a software engineering problem, specifically priority inflation. First, we extract prioritisation strategies from 42,620 issues from Apache's JIRA, then use TaskAssessor, our EGTA-based modelling approach, to confirm conventional wisdom and show that the common process of a QA engineer assigning priority labels is susceptible to priority inflation. We then show that the common mitigation strategy of having a bug triage team assigning priorities does not resolve priority inflation and slows development. We then use mechanism design to devise assessor-throttling, a new, lightweight prioritization process, immune to priority inflation. We show that assessor-throttling resolves 97 percent of high priority tasks, 69 percent better than simply relying on those filing tasks to assign priorities. Finally, we present The Fed, a browser extension for Chrome that supports assessor-throttling.
Start page
2143
End page
2161
Volume
47
Issue
10
Language
English
OCDE Knowledge area
Ingeniería de sistemas y comunicaciones
Scopus EID
2-s2.0-85073034995
Source
IEEE Transactions on Software Engineering
ISSN of the container
00985589
Sources of information: Directorio de Producción Científica Scopus