Title
The role of privacy policy on consumers’ perceived privacy
Date Issued
01 September 2018
Access level
metadata only access
Resource Type
journal article
Author(s)
Publisher(s)
Elsevier B.V.
Abstract
With today's big data and analytics capability, access to consumer data provides competitive advantage. Analysis of consumers’ transactional data helps organizations to understand customer behaviors and preferences. However, prior to capitalizing on the data, organizations ought to have effective plans for addressing consumers’ privacy concerns because violation of consumer privacy brings long-term reputational damage. This paper proposes and tests a Privacy Boundary Management Model, explaining how consumers formulate and manage their privacy boundary. It also analyzes the effect of the five dimensions of privacy policy (Fair Information Practices) on privacy boundary formation to assess how customers link these dimensions to the effectiveness of privacy policy. Survey data was collected from 363 customers who have used online banking websites for a minimum of six months. Partial Least Square results showed that the validated research model accounts for high variance in perceived privacy. Four elements of the Fair Information Practice Principles (access, notice, security, and enforcement) have significant impact on perceived effectiveness of privacy policy. Perceived effectiveness in turn significantly influences perceived privacy control and perceived privacy risk. Perceived privacy control significantly influences trust and perceived privacy. Perceived privacy concern and trust also significantly influence perceived privacy.
Start page
445
End page
459
Volume
35
Issue
3
Language
English
OCDE Knowledge area
Ciencias de la computación
Ciencias de la información
Subjects
Scopus EID
2-s2.0-85046353530
Source
Government Information Quarterly
ISSN of the container
0740624X
Sponsor(s)
This work is supported by funding from the Malaysia Ministry of Higher Education , Fundamental Research Grant Scheme (FRGS), Project number: FRGS/1/2014/SS05/SYUC/02/1 .
Sources of information:
Directorio de Producción Científica
Scopus