Title
What Ibero-American hospitals do when things go wrong? A cross-sectional international study
Date Issued
17 June 2020
Access level
open access
Resource Type
journal article
Author(s)
Mira J.J.
Carrillo I.
García-Elorrio E.
Andrade-Lourenção D.C.D.E.
Pavan-Baptista P.C.
Franco-Herrera A.L.
Campos-Castolo E.M.
Poblete R.
LIMO, JUAN
Sousa P.
New Medical Leaders
Publisher(s)
Oxford University Press
Abstract
Objective: To know what hospital managers and safety leaders in Ibero-American countries are doing to respond effectively to the occurrence of adverse events (AEs) with serious consequences for patients. Design: Cross-sectional international study. Setting: Public and private hospitals in Ibero-American countries (Argentina, Brazil, Chile, Colombia, Mexico, Peru, Portugal and Spain). Participants: A convenience sample of hospital managers and safety leaders from eight Ibero-American countries. A minimum of 25 managers/leaders from each country were surveyed. Interventions: A selection of 37 actions for the effective management of AEs was explored. These were related to the safety culture, existence of a crisis plan, communication and transparency processes with the patients and their families, attention to second victims and institutional communication. Main Outcome Measure: Degree of implementation of the actions studied. Results: A total of 190 managers/leaders from 126 (66.3%) public hospitals and 64 (33.7%) private hospitals participated. Reporting systems, in-depth analysis of incidents and non-punitive approaches were the most implemented interventions, while patient information and care for second victims after an AE were the least frequent interventions. Conclusions: The majority of these hospitals have not protocolized how to act after an AE. For this reason, it is urgent to develop and apply a strategic action plan to respond to this imperative safety challenge. This is the first study to identify areas of work and future research questions in Ibero-American countries.
Start page
313
End page
318
Volume
32
Issue
5
Language
English
OCDE Knowledge area
Salud pública, Salud ambiental
Scopus EID
2-s2.0-85086749244
PubMed ID
Source
International Journal for Quality in Health Care
ISSN of the container
1353-4505
Sources of information: Directorio de Producción Científica Scopus