Title
ISO 9001 and TQM in companies in Ecuador
Other title
El ISO 9001 y TQM en las empresas de Ecuador
Date Issued
01 September 2016
Access level
open access
Resource Type
journal article
Publisher(s)
Universia
Abstract
This study shows the impact of having a Quality Management System certified to ISO 9001 in companies in Ecuador, based on the nine factors that measure the success of Total Quality Management (TQM) implementation. 163 companies were analyzed with the aim to compare the ISO 9001 certified companies and those without the certification. The results showed that the companies with ISO 9001 certification obtained better average than those companies that do not have the certification. These results support the similar studies conducted in Peru and Colombia.
Start page
153
End page
176
Volume
10
Issue
3
Language
Spanish
OCDE Knowledge area
Negocios, Administración
Scopus EID
2-s2.0-84998977822
Source
Journal Globalization, Competitiveness and Governability
ISSN of the container
19887116
Sources of information: Directorio de Producción Científica Scopus