Title
A cross-country study of marketing effectiveness in high-credence services
Date Issued
01 September 2016
Access level
metadata only access
Resource Type
journal article
Author(s)
Publisher(s)
Elsevier Inc.
Abstract
This research seeks to examine the influence of traditional advertising, Internet marketing, and relational marketing on choice and willingness to recommend across countries with varying levels of the Inglehart-Baker cultural dimensions. In the general model, including four countries, relational, and Internet marketing have a significant and positive effect on choice. In the country-specific models, relational marketing has significant positive effects in Canada, Slovakia, and Peru; traditional advertising only in Peru; and Internet marketing only in Slovakia. None of those activities has an influence on choice in Hungary. Relational marketing and Internet marketing have indirect effects on willingness to recommend through the mediating influence of choice. The study provides evidence of comparative marketing effectiveness in the context of high-credence service across different countries.
Start page
3636
End page
3644
Volume
69
Issue
9
Language
English
OCDE Knowledge area
Economía
Sociología
Subjects
Scopus EID
2-s2.0-84973316063
Source
Journal of Business Research
ISSN of the container
01482963
Sources of information:
Directorio de Producción Científica
Scopus