Introduction. For terminally ill cancer patients, it is essential to feel welcome, comfortable, and receive spiritual support during hospitalization. Objective. Describe the kindness, comfort measures and support provided spiritual care to the terminally ill cancer patients as perceived by nurses and family caregivers in a hospital in Chiclayo, Peru. Methods: Qualitative descriptive research, the convenience sample and the sample so formed 06 nurses and 06 family caregivers of cancer patients at terminal stage, obtained by the technique of saturation and redundancy. To collect data was used to guide semistructured interview validated by expert judgment and pilot, which was recorded prior informed consent. Data were processed manually by thematic content analysis. Results. a) The friendliness of the nurse-patient, b) Measures of comfort for satisfying basic needs, c) Spiritual support for the relief of suffering. Conclusions. Humanization in caring for cancer patients starts with the kindness that refers to the greeting, respect and therapeutic touch, even at a time when nurses perform comfort measures to relieve pain and satisfaction of basic needs the collaboration of the accompanying family; certainly the spiritual support, expressed in promoting faith rescues hope, prayer, respecting the religious beliefs and practices. Cancer is likely to generate higher sensitivity and compassion in health personnel.