Title
Software tool for the automation of the construction of a catalogue of information technology services
Other title
Herramienta de software para la automatización de la construcción del catálogo de servicios de tecnologías de la información
Date Issued
01 November 2020
Access level
metadata only access
Resource Type
journal article
Publisher(s)
Associacao Iberica de Sistemas e Tecnologias de Informacao
Abstract
The construction of the information services catalogue is an activity that has been carried out using conventional mechanisms; however, research that includes automation as a cross-cutting element in the construction and management activities of the catalogue has recently been developed, focusing on its architecture. The general objective of this research work is to present a software for the automation of the construction of the catalogue of information technology services. An assessment has been carried out by professionals working in private organizations, in relation to the contribution of the software in the identification of services, the classification of services, the feedback of the catalog and the management of information technology services. The analysis was then carried out based on the assessment of the developed tool, it is concluded that automation is an important element to streamline and facilitate service management tasks.
Start page
14
End page
27
Volume
2020
Issue
E37
Language
Spanish
OCDE Knowledge area
Ciencias de la computación Ingeniería de sistemas y comunicaciones
Scopus EID
2-s2.0-85101660529
Source
RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
ISSN of the container
16469895
Sources of information: Directorio de Producción Científica Scopus