Title
Matrix of guidelines to improve the understandability of non-expert users in process mining projects
Other title
[Matriz de lineamientos para mejorar el entendimiento de los usuarios no expertos en proyectos de minería de procesos]
Date Issued
01 June 2020
Access level
metadata only access
Resource Type
conference paper
Publisher(s)
IEEE Computer Society
Abstract
Process Mining is a discipline that recognizes three types of analysis: Discovery, monitoring, and process improvement. Organizations are focusing on redesigning and automating their major processes, according to a report published in 2018 [1]. In this way, a challenge n process mining is to show the results of the process analysis in a way that is understandable to non-expert users. Therefore, this research paper introduces a matrix of guidelines to guide process mining specialists/tool developers to improve the results of the analysis in process mining projects. This matrix is composed of 2 study fields that throughout the literature have been merging their virtues. First, process mining under 2 of its 3 types of projects: (1) based on objectives and (2) based on questions. The last type is based on data (exploratory analysis). Second, visualization of data with its techniques to represent data graphically. This research proposes a matrix of guidelines that integrates the discipline of process mining and the set of data visualization techniques based on the purpose of each graph (technique), the question / objective to be achieved and the importance that colors take in the analysis results in the process mining projects.
Volume
2020-June
Language
Spanish
OCDE Knowledge area
Sistemas de automatización, Sistemas de control
Scopus EID
2-s2.0-85089035317
ISSN of the container
21660727
ISBN of the container
978-989546590-3
Conference
Iberian Conference on Information Systems and Technologies, CISTI
Sources of information: Directorio de Producción Científica Scopus