Title
Web Experience Effects on Online Purchase Intention by Millennials on Retail Websites in Lima Metropolitan: An Application with Regression Analysis
Date Issued
01 January 2022
Access level
metadata only access
Resource Type
conference paper
Author(s)
Publisher(s)
Springer Science and Business Media Deutschland GmbH
Abstract
The current context shows an increase in the attraction to online purchases on retail websites. Hence, there is a change in the behavior of millennial users and the factors that seek their purchase intention. Therefore, the objective of this study is to analyze the effect of WE factors (usability, interactivity, trust and aesthetics) on the OPI of users on retail websites, specifically in the clothing category, in Lima Metropolitan. The study’s findings would aid retailers in designing more effective websites. From 486 questionnaires distributed to millennials in Lima Metropolitan, 400 effective responses were obtained. Likewise, non-probability sampling was used with a convenience sampling technique. The collected data was processed using SPSS. Cronbach’s Alpha was used to check the reliability of the scales. An exploratory factor analysis was performed for data reduction that allowed exploring the variables under study. Finally, a multiple linear regression was performed to determine the relationship structure between the variables. The results show that usability, interactivity, trust and aesthetics are the WE factors that positively and significantly affect online purchase intention in millennial users in Lima Metropolitan. 4 hypotheses were proposed which were fully accepted. This research shares relevant information about the effects of WE factors on OPI. It expands the knowledge regarding the importance of effective website design by integrating the most relevant factors such as usability, interactivity, trust and aesthetics to improve the WE.
Start page
435
End page
445
Volume
259 SIST
Language
English
OCDE Knowledge area
Ciencias de la Información Ciencias de la computación Relaciones Industriales
Scopus EID
2-s2.0-85116875784
Source
Smart Innovation, Systems and Technologies
Resource of which it is part
Smart Innovation, Systems and Technologies
ISSN of the container
21903018
ISBN of the container
9789811657917
Conference
International Conference on Communication and Applied Technologies, ICOMTA 2021 Bogotá 1 September 2021 through 3 September 2021
Sources of information: Directorio de Producción Científica Scopus