Higher education institutions and public universities seek to modernize their processes to provide better and greater services to students. The COVID-19 pandemic is a new scenario where the only alternative to stop the spread of the virus is the use of technology. The administrative and academic processes are the basis for generating services to the university community; therefore, the need arises to change the procedures and the work culture of the institution and integrate digital technology. This supposes a process of digital transformation. To achieve this, existing problems in implementations involving higher-level educational institutions and universities are analyzed. The systematic review of literature in SCOPUS and Web of Science is used as a research method. The problems found in these processes and the analysis of the identified categories allow the authors to obtain the factors and issues that must be addressed in the digital transformation processes.