This study focuses on the factors that cause project delays in an industrial hydraulic company. More specifically, the article also addresses the development of on-demand engineered products and the impact of the procurement process on delays. As part of the investigation, the authors assessed the historical data of the projects completed in 2017 before determining the critical path for each project in an attempt to identify which project stages may be improved. After further assessing the resulting data, the planning and procurement procedures were deemed as requiring improvement. Next, the article proposes a training plan and new procedures based on the Project Management Body of Knowledge guidelines for Engineer-to-Order projects. In conclusion, the results showed that delays were effectively reduced after implementing these new procedures in both Project Management stages.