This paper presents a descriptive study on the first implementation of virtual education services at the National University of the Peruvian Amazon (UNAP), in the context of the COVID-19 pandemic. The city of Iquitos has a weak telecommunications infrastructure, although four companies with national coverage offer their Internet services (Movistar, Bitel, Claro, and Entel). The surveys conducted were based on the UNE 66181:2008 standard, considering indicators such as levels of information, employability, ease of assimilation, and accessibility. The results indicate that this first virtual education experience has not been satisfactory for a large number of participating students, due to the poor quality of the internet service, the instability of the UNAP service, and functional characteristics of the software used (Moodle, Zoom, etc.). Finally, it's important to mention that the student's perception of the UNAP virtual classes is negative.