Title
Assessment of contributions of the methodology for the construction of a catalog of information technology services aimed at public entities
Date Issued
01 January 2022
Access level
open access
Resource Type
journal article
Author(s)
Publisher(s)
IGI Global
Abstract
Several field studies have shown low levels of implementation of this type of catalog in organizations in various countries around the world, which is accentuated in public organizations. To address this problem, the main objective of this research is to demonstrate the contribution of a methodology for the construction of a catalog of information technology services in the management of technology services aimed at public entities, which is tested and assessed in terms of its levels of contribution to the information management of technology services. The methodology used in this research was tested and evaluated by 46 IT professionals working in public organizations in Ecuador, verifying the contribution levels of the proposal in four aspects: 1) the identification of information technology services, 2) the classification of information technology services, 3) feedback from the service catalog as a transversal component, and 4) the automation of all the processes described. Favourable results were obtained regarding the proposed methodology.
Start page
1
End page
28
Volume
13
Issue
1
Language
English
OCDE Knowledge area
Otras ingenierías, Otras tecnologías
Informática y Ciencias de la Información
Subjects
Scopus EID
2-s2.0-85116129179
Source
International Journal of Service Science, Management, Engineering, and Technology
ISSN of the container
1947959X
Sources of information:
Directorio de Producción Científica
Scopus