Title
The adaptation of brand communication on Facebook during the COVID-19 crisis
Other title
La adaptaci贸n de la comunicaci贸n de las marcas en Facebook durante la crisis de COVID-19
Date Issued
01 January 2022
Access level
metadata only access
Resource Type
conference paper
Publisher(s)
IEEE Computer Society
Abstract
As a result of the pandemic, many brands were forced to adapt their communication. Among the messages disseminated are those of an emotional, reflective, optimistic and even entertaining nature. This behavior has been analyzed by some authors, calling this adaptation of brand discourse to the reality of an existing crisis as Advertcrisis. The objective of this study is to analyze how KFC, Cinemark and Samsung adapted their communication on Facebook during the COVID-19 crisis. It should be noted that these brands market internationally; however, the study of their communication was based on the social networks they manage in Peru. Therefore, the study is subject to a national market. To do so, a comparative review of the messages before and during the crisis was carried out through a qualitative research based on the case study. The results were contrasted with theoretical reflections, obtaining as a result that the three brands were immersed in the scenario described by the Advertcrisis theory.
Volume
2022-June
Language
Spanish
OCDE Knowledge area
Telecomunicaciones Negocios, Administraci贸n Ciencias de la informaci贸n
Scopus EID
2-s2.0-85134816683
Source
Iberian Conference on Information Systems and Technologies, CISTI
Resource of which it is part
Iberian Conference on Information Systems and Technologies, CISTI
ISSN of the container
21660727
ISBN of the container
9789893334362
Conference
17th Iberian Conference on Information Systems and Technologies, CISTI 2022 Madrid 22 June 2022 through 25 June 2022
Sources of information: Directorio de Producci贸n Cient铆fica Scopus