The research look to demonstrate the incidence of the level of training courses in EsSalud Call Center workers on the effectiveness of granting appointments online in the department of Huancavelica in Peru; research oriented in the positivist paradigm of quantitative approach and causal correlational design, ordinal regression technique. Results indicate that the training courses for EsSalud Call Center workers have a significant impact on the effectiveness of online appointments in the department of Huancavelica in Peru, so it is concluded that training courses for Call workers EsSalud Center are essential to increase efficiency and productivity in the work developed.