Title
A web site engagement measurement for digital marketers
Date Issued
01 January 2019
Access level
metadata only access
Resource Type
book part
Publisher(s)
Edward Elgar Publishing Ltd.
Abstract
Clickstreams and impressions are widely used for the assessment of e-commerce Web site performance. In this chapter we clarify if these digital metrics, generated by customers as they navigate on Web sites, influence their engagement with the site. We also provide digital marketers with a practical measurement for assessing if customers of their e-commerce Web sites have become engaged with this interactive technology. In the digital industry, marketers typically measure Web site engagement using clickstream data downloaded from Internet servers. However, Web based companies uncritically rely on these metrics and are in general still misled in terms of how to actually measure the performance of their own Web sites. Given the widespread use of clickstreams and impressions for the assessment of e-commerce Web site performance, the objective of this research is to clarify if these metrics generated by Web site customers as they navigate influence their engagement with the site. Our findings reveal that clickstream data obtained from visitors on an e-commerce Web sites do not influence engagement. This allows us to question the validity of some of Web metrics widely used by digital marketers in the Internet industry. Such outcome also enables practitioners to reduce expenditure through trial-and-error testing of their technologies, hence improving their organizational performance. Results of this study are applicable to Web commerce in general.
Start page
358
End page
375
Language
English
OCDE Knowledge area
Ciencias de la computación Negocios, Administración
Scopus EID
2-s2.0-85136353195
ISBN
9781788114899
Resource of which it is part
Handbook of Research on Customer Engagement
ISBN of the container
9781788114899
Sources of information: Directorio de Producción Científica Scopus