This article seeks to develop a methodology to reduce the travel time of the elevators and also to increase the number of users served by the elevators of the university, according to the schedule, said time saved achieves an improvement of the elevator service. The methodology based on a mathematical algorithm will determine that by changing the configuration of the elevators in attention capacity per floor and the round and attention times they establish a better travel time of the elevators. It is concluded that by applying the methodology developed in this article, a reduction of up to 37.5% of the travel time of the elevators is achieved, as well as an increase of the users attended by the elevators, being the increase of 10.66%.