Title
Validation of a Questionnaire to Evaluate the Usability in the Peruvian Context
Date Issued
01 January 2021
Access level
metadata only access
Resource Type
conference paper
Author(s)
Publisher(s)
Springer Science and Business Media Deutschland GmbH
Abstract
Usability is considered one of the most significant aspects to contemplate during the software development process. For this reason, it is necessary to have tools that allow development teams and specialists to evaluate whether the interface design proposals are usable, understandable, and easy to use. One of the widely used instruments to determine if an interface design is usable are questionnaires. There are some proposals aimed at capturing the perception of end-users. Still, very few approaches are focused on covering all aspects of E-Commerce applications and are aimed at specialists in Human-Computer Interaction. In this study, we have used a proposal of a new questionnaire that was developed considering an in-depth analysis of the literature and the information collected from two consulting firms. This new assessment tool intended to provide specialists a way to perform more accurate usability evaluations that cover all aspects of a software in the E-Commerce domain and at the same time allows to quantify the level of user experience. The questionnaire was used to evaluate the usability of the three main E-Commerce websites in Peru. The results show that, despite being the most relevant platforms in the country, they must improve many aspects of usability. There is little concern on the part of companies in offering websites that are intuitive and that generate satisfaction to end users.
Start page
327
End page
336
Volume
12779 LNCS
Language
English
OCDE Knowledge area
Ciencias de la computación
Ciencias de la educación
Ingeniería industrial
Subjects
Scopus EID
2-s2.0-85112190140
Source
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Resource of which it is part
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ISSN of the container
03029743
ISBN of the container
9783030782207
Conference
10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23 rd International Conference, HCI International 2021
Sponsor(s)
The authors would like to thank all the participants involved in the experiments. Also, all the members of the “Centro de Estudios de Ingeniería de Software, CEIS”, “User Experience & Game Design – Research Group, UXGD” and “HCI, Design, User Experience, Accessibility & Innovation Technologies Group, HCI-DUXAIT”. UXGD is a member of the HCI-Collab network, and HCI-DUXAIT is a research group of the Pontifical Catholic University of Peru (PUCP) – Peru.
Sources of information:
Directorio de Producción Científica
Scopus