Title
Logical rules characterization of online consumer trust
Date Issued
01 May 2021
Access level
metadata only access
Resource Type
research article
Author(s)
0000-0003-2278-8559
Publisher(s)
Blackwell Publishing Ltd
Abstract
In this study, we address the discriminant factors of website trust. We specifically build sets of propositional rules that can be used to predict the level of trustworthiness of a site. Focusing on initial trust, a survey was designed to assess site characteristics observed by the respondent and his/her perceptions around appearance, reputation, fulfillment, and security. By exploring data, we look for the most favorable rules classifiers among decision trees as well as classical and dominance-based rough sets. A heuristic aiming to derive simpler classifiers is also proposed. The experimental setup considers diverse groups of attributes (predictors) for the extraction of rules. Results obtained are compared by taking into account predictive ability and parsimony of rules’ sets. Finally, the selected sets help bring light on how consumers process site information and suggest specific recommendations for e-commerce vendors.
Start page
1393
End page
1416
Volume
28
Issue
3
Language
English
OCDE Knowledge area
Ciencias de la computación
Subjects
Scopus EID
2-s2.0-85060597411
Source
International Transactions in Operational Research
Resource of which it is part
International Transactions in Operational Research
ISSN of the container
09696016
Source funding
Fundação para a Ciência e a Tecnologia
Sources of information:
Directorio de Producción Científica
Scopus