Title
A satisficing DEA model to measure the customer-based brand equity
Date Issued
01 July 2017
Access level
open access
Resource Type
journal article
Author(s)
Publisher(s)
EDP Sciences
Abstract
Ever since the inception of brand values, these have become a benchmark for many data-driven strategies, eventually providing a basis for vertical/horizontal integrations, as well. In recent decades, brands have become comparable across the industries, based on their value derived either from the customer perception or in terms of the firm financials. Numerous models have been developed in time to measure the customer-based brand equity; nevertheless, they all evaluate brand equity in an absolute sense. The present research paper provides an avenue to measure the customer-based brand equity in a relative sense using a satisficing DEA model. The information for this model has been collected through a customer-based survey questionnaire in line with predefined brand equity dimensions, which have been verified through a confirmatory factor analysis. We demonstrate the approach by means of applying the proposed model to measure the efficiency of cell phone brands.
Start page
547
End page
566
Volume
51
Issue
3
Language
English
OCDE Knowledge area
Negocios, Administración
Subjects
Scopus EID
2-s2.0-85016807049
Source
RAIRO - Operations Research
Resource of which it is part
RAIRO - Operations Research
Sources of information:
Directorio de Producción Científica
Scopus