Title
Validity and reliability of the satisfaction scale for outpatient care users in peru
Other title
[Validez y confiabilidad de la escala de satisfacción de los usuarios de consulta médica ambulatoria en perú]
Date Issued
01 June 2019
Access level
open access
Resource Type
journal article
Publisher(s)
Instituto Nacional de Salud
Abstract
Objectives. To assess the psychometric properties of a scale to measure the satisfaction of individuals seeking services at outpatient clinics (ESCOMA) in public healthcare centers in Peru. Materials and Methods. We carried out a study based on a dataset from Questionnaire 1 of the National Health Users Satisfaction Survey (ENSUSALUD) 2016. ENSUSALUD applied an initial scale of 19 items constructed based on bibliographic review, expert judgment and a pilot study. We first performed an exploratory factor analysis (EFA) in two random subsamples to assess the scale’s internal structure. We then developed a confirmatory factor analysis (CFA) using robust maximum likelihood estimation. Lastly, we analyzed measurement invariance and assessed reliability using McDonald’s Omega Coefficient (ω). Results: We randomly divided 13,814 observations into two subsamples for the EFA. Based on this analysis, we selected a best-fitting CFA model, which comprised three factors and 18 items. We found acceptable goodness-of-fit indices for the CFA (CFI = 0.945, TLI = 0.937, SRMR = 0.036). The three resulting factors were a) administrative processes, b) infrastructure and c) medical care. We found strong invariance for age, sex, educational level and area of residence, and partial invariance for type of institution. All reliability coefficients indicated adequate fit (0.86<ω<0.92). Conclusions. The ESCOMA demonstrates validity, reliability, and measurement invariance at different levels of care in a nationally representative Peruvian sample.
Start page
167
End page
177
Volume
36
Issue
2
Language
Spanish
OCDE Knowledge area
Políticas de salud, Servicios de salud
Subjects
Scopus EID
2-s2.0-85071028157
PubMed ID
Source
Revista Peruana de Medicina Experimental y Salud Publica
ISSN of the container
17264634
Sponsor(s)
El presente análisis fue autofinanciado. La Encuesta Nacional de Satisfacción de Usuarios (ENSUSALUD) fue financiada por la Superintendencia Nacional de Salud (SUSALUD) y ejecutada por el Instituto Nacional de Estadística e Informática (INEI).
Sources of information:
Directorio de Producción Científica
Scopus