Title
Benchmarking as a process for demonstrating organizational trustworthiness?
Date Issued
26 September 2008
Access level
metadata only access
Resource Type
review
Abstract
Purpose - The purpose of this paper is to discuss why neither people nor organizations can demand trust, but rather how people and organizations can demand trustworthiness of themselves and others. While trustworthiness can be developed, and trust earned, this process takes time. Design/methodology/approach - An examination of the literature was undertaken to review trust from a variety of dimensions and perspectives to determine the role of trust as a fundamental notion, which may be an underlying factor in foreign aid objectives. Findings - This paper advocates that an understanding of trust and trustworthiness, when fused with a stakeholder perspective, may lead to enhanced levels of global poverty reduction objectives. Originality/value - This paper enhances personal knowledge and understanding at the theoretical and practical levels enabling business leaders to gain insight regarding the inherent stakeholder factors that need to be considered when designing performance-measurement strategies and reporting frameworks.
Start page
1210
End page
1229
Volume
46
Issue
8
Language
English
OCDE Knowledge area
Administración pública Psicología
Scopus EID
2-s2.0-52249110463
Source
Management Decision
ISSN of the container
00251747
DOI of the container
10.1108/00251740810901390
Sources of information: Directorio de Producción Científica Scopus