Title
Interpersonal Conflict, Social Support, and Burnout among Home Care Workers in Japan
Date Issued
01 September 2003
Access level
open access
Resource Type
journal article
Author(s)
Fujiwara K.
Tsukishima E.
Tsutsumi A.
Kawakami N.
Kishi R.
Abstract
To examine associations between interpersonal relationships in work settings and burnout, a cross-sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answers were obtained from 106 subjects and were used for analysis. In multiple regression analyses, conflict with clients and their families significantly related to emotional exhaustion and depersonalization of the MBI (p<.05). Supervisory conflict significantly related to emotional exhaustion (p<.05), whereas coworker conflict significantly associated with depersonalization (p<.01). It is suggested that conflicts with clients' families, as well as clients, are important indicators for emotional exhaustion and depersonalization of home care workers.
Start page
313
End page
320
Volume
45
Issue
5
Language
English
OCDE Knowledge area
Salud ocupacional
Scopus EID
2-s2.0-0142089991
PubMed ID
Source
Journal of Occupational Health
ISSN of the container
13419145
Sources of information: Directorio de Producción Científica Scopus