Title
Knowledge process support: A business process study of a knowledge management system
Date Issued
01 December 2005
Access level
metadata only access
Resource Type
conference proceedings
Abstract
Although it seems intuitive that Knowledge Management Systems (KMS) should have a positive impact on the management of knowledge, research has not focused on establishing empirical evidence of this relationship and the subsequent theoretical implications. The management of knowledge encompasses multiple organizational entities and an established KMS must support the knowledge work for each entity. Knowledge processes (generation, codification, and transfer) are embedded in business processes. An application of KMS is needed in order to facilitate these knowledge processes, therefore supporting the business processes. We present evidence of the relationship between a KMS and Knowledge Processes by describing two organizational entities in terms of their different knowledge needs. We provide evidence of how the KMS is utilized by both entities. Survey data was collected from a large semiconductor manufacturer. Results indicate the KMS supports Knowledge Processes in different degrees according to each entity's knowledge needs. Despite this difference, the two entities have a positive perception of how the KMS impacts Knowledge Processes.
Start page
2590
End page
2597
Volume
6
Language
English
OCDE Knowledge area
Ciencias de la información Negocios, Administración
Scopus EID
2-s2.0-84870047756
Resource of which it is part
Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
ISBN of the container
978-160423553-1
Conference
11th Americas Conference on Information Systems, AMCIS 2005
Sources of information: Directorio de Producción Científica Scopus