Title
Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk
Date Issued
01 October 2019
Access level
open access
Resource Type
journal article
Author(s)
Williams C.
University of Skövd
Publisher(s)
Elsevier Inc.
Abstract
We explore the transition phase in information system (IS) offshore outsourcing, focusing on ongoing decisions made in a client-vendor arrangement and the implications these decisions have for knowledge at risk. Drawing on time-compression and knowledge at risk literatures we argue that firms will need to make ongoing transitional decisions over time as knowledge intensive work is increasingly handed over from client to vendor. We conduct a longitudinal exploratory case study of a strategic development project transitioned from a European client to a company in India over a 4-year period. Analysis indicates: (1) four distinct phases of the transition: penetration, embedment, ramp-up and stabilization; (2) how transitional decisions and knowledge at risk vary across these phases. Results from the longitudinal approach have implications not only for understanding the ‘what’ and ‘how’ in IS offshore outsourcing but also for a deeper insight into the ‘when’ question.
Start page
460
End page
471
Volume
103
Language
English
OCDE Knowledge area
Ingeniería de sistemas y comunicaciones
Negocios, Administración
Subjects
Scopus EID
2-s2.0-85040372549
Source
Journal of Business Research
ISSN of the container
01482963
Sources of information:
Directorio de Producción Científica
Scopus