Title
Market segmentation in urban tourism: A study in Latin America
Date Issued
18 May 2023
Access level
open access
Resource Type
journal article
Author(s)
Mauricio Carvache-Franco
Gabriela Sirkis
Orly Carvache-Franco
Wilmer Carvache-Franco
Editor(s)
Vincenzo Basile
Publisher(s)
Public Library of Science
Abstract
This study aims to analyze the different segments of urban tourism demand. The data were collected in Mexico City, Lima, Buenos Aires, and Bogota, and a K-means clustering method was used to find the segments. The results showed three segments: the first cluster grouped tourists interested in enjoying lodging and restaurant services; the second included visitors seeking multiple attractions, who were the most willing to recommend the destinations; finally, the third was composed of passive tourists, not drawn to the attractions of these cities. This study contributes to the literature by offering evidence of urban tourism segmentation in Latin American cities, which has been scarcely researched. Furthermore, it sheds light on this topic by finding a segment not previously described in the literature ("multiple attractions"). Finally, this study offers practical implications for managers of tourism companies to plan and improve the competitiveness of destinations based on the different segments found.
Volume
18
Issue
5
Language
English
OCDE Knowledge area
Demografía Negocios, Administración
Publication version
Version of Record
Scopus EID
2-s2.0-85159758202
PubMed ID
Source
PLoS ONE
ISSN of the container
1932-6203
DOI of the container
https://doi.org/10.1371/journal.pone.0285138
Sources of information: Directorio de Producción Científica Universidad ESAN