Title
Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Date Issued
01 January 2019
Access level
metadata only access
Resource Type
conference paper
Author(s)
Publisher(s)
Springer Verlag
Abstract
ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
Start page
3
End page
18
Volume
11586 LNCS
Language
English
OCDE Knowledge area
Ciencias de la computación
Subjects
Scopus EID
2-s2.0-85069714160
ISBN
9783030235345
Source
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ISSN of the container
03029743
Sponsor(s)
Funding text
Acknowledgments. The authors thanks to all the participants involved into the experience required to perform the presented study. This work was highly supported by the BBVA Continental, and HCI, Design, User Experience, Accessibility and Innovation Technologies (HCI-DUXAIT) Research Group of the “Pontificia Universidad Católica del Perú”, in Peru.
Sources of information:
Directorio de Producción Científica
Scopus