Title
Labor conflicts types and their management in nursing practice
Date Issued
01 January 2020
Access level
open access
Resource Type
journal article
Author(s)
Publisher(s)
Universidad de Murcia Servicio de Publicaciones
Abstract
Objective: Determine the association between the labor conflicts types and their management in the nursing staff of Honorio Delgado Regional Hospital in Arequipa city, Peru (HRHD). Method: Observational study, cross-sectional, prospective, with quantitative and correlational level approach. The study population was the nursing professionals of Honorio Delgado Espinoza Regional Hospital in Arequipa city, surveyed in 2015. A questionnaire form was used as anonymous measurement tool. We Applied the Thomas Kilmann Test of 30 items, each of which has two options of statements that describe possible response behaviors. A descriptive and association analysis of variables was performed using the Infostat version 2018 software, using the χ2 statistic with significance level p <0.05. Results: The sample was 190 nursing professionals. The results showed a greater number of persons between 50 and 59 years of age, with a percentage of 34.7%, as well as predominance of female staff with 94.7%. The conflicts type most frequent in study population was the Communication-Personnel with 44.8%, leaving in second place the personal conflict with 26.8%, followed by communication conflict with 15.8%. Regarding conflict management, 48.4% considered the cooperative as the most used. No statistically significant association was found between type and conflicts management (χ2 = 13.53, p = 0.139). Conclusions: For nursing staff, there is no relationship between labor conflicts types and the way of management them, however, most of subjects studied consider that Communication-Personnel conflicts are most common and that their management is cooperative.
Start page
470
End page
478
Volume
19
Issue
1
Language
English
OCDE Knowledge area
Ciencias del cuidado de la salud y servicios (administración de hospitales, financiamiento)
Enfermería
Subjects
Scopus EID
2-s2.0-85079413784
Source
Enfermeria Global
ISSN of the container
16956141
Sources of information:
Directorio de Producción Científica
Scopus