Title
Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor
Date Issued
01 January 2021
Access level
metadata only access
Resource Type
journal article
Author(s)
Publisher(s)
Taylor and Francis Ltd.
Abstract
This paper examines whether there is a significant difference between Peruvian private health companies that have a Quality Management System (QMS), in comparison to those that do not have one, based on the nine key success factors for Total Quality Management (TQM) implementation and the relation with the ISO 9000:2015 principles on each factor. The methodology used to measure TQM is based on an instrument of four (4) blocks (top management, supplier, process and customer) with nine (9) success factors and thirty-five (35) variables. We analyzed the responses of the surveys sent to 120 private health companies and found that certified companies have significant differences and a better average in eight of the nine success factors in all the TQM blocks.
Start page
311
End page
319
Volume
14
Issue
2
Language
English
OCDE Knowledge area
Negocios, Administración
Ciencias del cuidado de la salud y servicios (administración de hospitales, financiamiento)
Subjects
Scopus EID
2-s2.0-85087291213
Source
International Journal of Healthcare Management
ISSN of the container
20479700
Sources of information:
Directorio de Producción Científica
Scopus