Title
A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects
Date Issued
01 January 2022
Access level
metadata only access
Resource Type
conference paper
Author(s)
Publisher(s)
Springer Science and Business Media Deutschland GmbH
Abstract
Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of the most important keys to success. UX includes the design and evaluation of an adequate Information Architecture. To design Information Architecture, the best-known technique is Card Sorting. For evaluation, there is the Tree Testing or Reverse Card Sorting technique. This technique can be applied in remote or non-remote ways. We identified three main issues: 1. The remote processes to apply Tree Testing are not standardized; 2. the tools were modeled and built after a process defined by the supplier of those tools, most of which are now discontinued. 3. In many development projects these techniques are left aside, the Information Architecture is assessed using other methods and techniques (i.e. User Testing) in later phases of the project. These result in Information Architecture errors and defects found late or not found at all. Hence, this study is focused on developing and validating a standardized remote Tree Testing process with an emphasis on automation. To meet the objectives, we conducted interviews and literature reviews to find out how Tree Testing is currently carried out and what tools are used to support the technique (AS-IS workflow). Subsequently, we proposed a process that can support the technique, considering the pain points found on the current processes, resulting in a TO-BE workflow. As a result, a proposal of this standardized process was modeled using the notation BPMN, and validated by the expert judgment of specialists in Human-Computer Interaction (HCI). Finally, it is important to mention that Tree Testing is useful, practical in its remote application, and should be applied in the early stages of software projects; a tool to support the whole process should be implemented.
Start page
75
End page
92
Volume
13321 LNCS
Language
English
OCDE Knowledge area
Ciencias de la computación
Scopus EID
2-s2.0-85133231266
ISBN
9783031058967
Source
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ISSN of the container
03029743
Sponsor(s)
This work was funded by the Dirección de Fomento a la Investigación at the PUCP through grant 2021-C-0023.
Sources of information: Directorio de Producción Científica Scopus